Your purchase of a Mosos Information system includes an agreement for Support, Maintenance and Upgrade. This guarantees optimum operations of the Mosos information system, ensures your continuity and keeps you up-to-date with the latest developments. What’s more, your costs remain predictable.
However, there’s always a possibility that something can go wrong. Should this be the case, you can make use of BMA’s professional Help desk as well as 24/7 support. The BMA Help desk is available Mondays to Fridays between 08.45 and 17.15 to support customers with a support and maintenance agreement by phone. The Help desk provides remote support, and if required, a system engineer will travel to your location.
You can also conclude an additional agreement for 24/7 Support. This will enable you to contact the System Engineering department 24 hours per day and 7 days per week, in the unlikely event of a technical malfunction.